To ensure that real learning takes place and endures, HR emphasizes and encourages a holistic approach by integrating both formal and informal elements.
HR’s learning and development philosophy is built upon how individuals internalize and apply what they learn based on how they acquire the knowledge. It relies on the 70/20/10 formula* that describes how learning occurs:
- 70% from real life and on-the-job experiences, tasks, and problem solving. This is the most important aspect of any learning and development plan.
- 20% from feedback and from observing and working with role models.
- 10% from formal training.
HR believes that the key elements to a successful learning process include both the 70/20/10 formula and how individuals internalize and apply what they have learned on the job and in real life situations.
*The 70/20/10 learning concept was developed by Morgan McCall, Robert W. Eichinger, and Michael M. Lombardo at the Center for Creative Leadership and is specifically mentioned in The Career Architect Development Planner, 3rd edition, by Michael M. Lombardo and Robert W. Eichinger.