Teladoc

During the COVID-19 pandemic, refer to the Benefits Updates webpage for relevant information.

Teladoc Telemedicine

Teladoc’s general medical services are a convenient and affordable option that allows individuals to speak with a U.S. board-certified doctor by phone, video, or app 24 hours, 7 days a week. The doctor can diagnose, recommend treatment, and prescribe medication when appropriate for many medical issues, including sinus problems, allergies, ear and respiratory infections, cold and flu symptoms, and more. Teladoc does not replace care from an individual’s primary care physician but can be used while traveling or if an individual’s primary care doctor is not available.

Teladoc Behavioral Health

Teladoc Behavioral Health allows individuals age 18 and older to video conference with a licensed health provider, including psychiatrists, psychologists, therapists and social workers, who can provide both therapy and medication management to help treat depression, anxiety and stress. This confidential service allows individuals to establish an ongoing relationship with the provider of their choice and schedule regular visits.

To register for these services, go to the Teladoc website or download the Teladoc app.

Rules
  • Included as part of all Princeton University’s medical plans.
  • Individuals enrolled in the Princeton Health Plan or HMO plan have no copays for using Teladoc for general medicine; visits are covered at 100%. Individuals enrolled in the CDHP or J-1 Visa Plan pay no more than $40 per visit until the annual deductible is met; visits are then covered at 80% until the annual out-of-pocket maximum is reached, at which point visits are covered at 100%.
  • Teladoc Behavioral Health visits are covered at the same cost as in-network in-person mental health visits. Individuals enrolled in the PHP or HMO pay the specialist copay. Individuals enrolled in the CDHP or J-1 Visa Plan pay the coinsurance after meeting the annual deductible.
Eligibility

All benefits-eligible employees and their dependents who are enrolled in a Princeton medical plan.

If there are any discrepancies between the information in this publication, verbal representations, and the plan documents, the plan documents always govern. Although Princeton intends to continue these benefits, the University reserves the right to amend or terminate these plans at any time.