Teladoc

During the COVID-19 pandemic, refer to the Benefits Updates webpage for relevant information.

Employees and their dependents enrolled in a Princeton medical plan have access to the following telemedicine services through Teladoc. To register for any of the services, go to the Teladoc website or download the Teladoc app.

Teladoc Telemedicine

Teladoc’s general medical services are a convenient low-cost option that provides individuals the ability to speak with a U.S. board-certified doctor by phone, video, or app at any time without appointment, 24 hours, 7 days a week. The doctor can diagnose, recommend treatment, and prescribe medication when appropriate for many medical issues, including sinus problems, allergies, ear and respiratory infections, cold and flu symptoms, and more. Teladoc does not replace care from an individual’s primary care physician but can be used while traveling or if an individual’s primary care doctor is not available.

Individuals enrolled in the Princeton Health Plan (PHP) or Health Maintenance Organization (HMO) Plan have no copays for using Teladoc for general medicine.

Individuals enrolled in the CDHP and J-1 Visa Plan will pay approximately $49 per visit for visits incurred from January 1, 2022 through March 31, 2022, until the deductible is met. After the deductible is met, visits are covered at 100%. Visits incurred from April 1, 2022 through December 31, 2022 will be covered at 100% and are not subject to the deductible. Visits on or after January 1, 2023 will be subject to the deductible.

Teladoc Mental Health

Teladoc Mental Health allows individuals age 18 and older to video conference with a licensed health provider, including psychiatrists, psychologists, therapists, and social workers, who can provide both therapy and medication management to help treat depression, anxiety, and stress. This confidential service allows individuals to establish an ongoing relationship with the provider of their choice and schedule regular visits.

Teladoc Mental Health visits are covered at the same cost as in-network in-person mental health visits. Individuals enrolled in the PHP or HMO pay the specialist copay. Individuals enrolled in the CDHP or J-1 Visa Plan pay the coinsurance after meeting the annual deductible. Members may be charged a $50 fee for no-shows or cancellations within 24 hours of their scheduled visit; this charge will not be covered by insurance.

Teladoc Dermatology

Teladoc Dermatology provides individuals access to board-certified dermatologists who diagnose skin issues and treat common conditions, such as acne, psoriasis, eczema, rosacea, rash, poison ivy, skin infections, dermatitis, and more. Participants are provided with a diagnosis and treatment plan within two business days or less.

Visits are covered at the same cost as in-network in-person specialist visits. Individuals enrolled in the PHP or HMO pay the specialist copay. Individuals enrolled in the CDHP or J-1 Visa Plan pay the coinsurance after meeting the annual deductible.

Additional Telemental Health Services

For additional telemental health services available through the Princeton medical plans, refer to the “Mental Health Services” section of the medical plan pages below:

Eligibility

All benefits-eligible employees and their dependents who are enrolled in a Princeton medical plan.

If there are any discrepancies between the information in this publication, verbal representations, and the plan documents, the plan documents always govern. Although Princeton intends to continue these benefits, the University reserves the right to amend or terminate these plans at any time.